Filter
Top Products
User’s Manual 8-11
Troubleshooting
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a
CD/DVD in the drive.
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in
Chapter 4, Operating Basics for details on
cleaning.