MGC Manager User’s Guide - Volume I
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9. Define the operator as a new participant, or if the operator is already
defined in a Participant Template file or in the Participant database, add
the operator to the conference as described in Chapter 4, “To add
participants from the database:” on page 4-69.
10. If required, select the Resource Force tab to define the resources to be
used in the conference as described in “Resource Force” on page 4-82.
By default, the Operator conference is scheduled to run on the Standard
Audio card. To enable the operator to assist participants in an Entry
Queue/IVR Queue or an IVR enabled conference, the operator must run
on the Audio+ card. In that case, select the Advanced card type in the
Conference Properties - Resource Force dialog box.
