A SERVICE OF

logo

Open as PDF
next previous

-FR
Dépannage
(QFDVGHSUREOqPHDYHFFHWDSSDUHLOFRPPHQFH]SDUYpULILHUOHVSRLQWVFLGHVVRXV
6LFHODQHUpVRXWSDVOHSUREOqPHDSSX\H]VXUOHSRXVVRLU5(6(76LYRXVDSSX\H]
VXUOHSRXVVRLU5(6(7YRXVSHUGH]WRXVOHVUpJODJHV\FRPSULVFHX[GHODGDWHHWGH
O¶KHXUH6LOHSUREOqPHSHUVLVWHFRQVXOWH]YRWUHUHYHQGHXU6RQ\RXXQFHQWUHGH
VHUYLFHDSUqVYHQWH6RQ\6LGHVLQGLFDWLRQVGHFRGH&
ss
ssss
ss
ss
ssss
ss
DSSDUDLVVHQWj
O¶pFUDQFHFLLQGLTXHTXHODIRQFWLRQG¶DIILFKDJHG¶DXWRGLDJQRVWLFHVWHQFRXUV
SDJH 
Symptôme Cause et/ou solution
/¶DSSDUHLOQHIRQFWLRQQH
SDV
9RXVQ¶XWLOLVH]SDVXQHEDWWHULH³,QIR/,7+,80´
t
8WLOLVH]XQHEDWWHULH³,QIR/,7+,80´SDJH 
/DEDWWHULHHVWIDLEOHO¶LQGLFDWHXU
E
DSSDUDvWj
O¶pFUDQ
t
&KDUJH]ODEDWWHULHSDJH 
/¶DGDSWDWHXUVHFWHXUQ¶HVWSDVELHQFRQQHFWp
t
&RQQHFWH]OHELHQjODSULVH'&,1GHFHW
DSSDUHLOHWjODSULVHPXUDOHSDJHV
/HPLFURSURFHVVHXULQWpJUpQHIRQFWLRQQHSDV
FRUUHFWHPHQW
t
'pEUDQFKH]WRXWHVOHVVRXUFHVG¶DOLPHQWDWLRQ
SXLVUHEUDQFKH]OHVXQHPLQXWHSOXVWDUG
5HPHWWH]HQVXLWHO¶DSSDUHLOVRXVWHQVLRQHQ
GpSODoDQWOHFRPPXWDWHXU32:(5HWDVVXUH]
YRXVTX¶LOIRQFWLRQQHFRUUHFWHPHQW6LOD
IRQFWLRQHVWWRXMRXUVLQRSpUDQWHDSSX\H]VXUOH
SRXVVRLU5(6(7VLWXpVRXVOHFRXYHUFOHGX
ORJHPHQWGHEDWWHULH³0HPRU\6WLFN´jO¶DLGH
G¶XQREMHWSRLQWX6LYRXVDSSX\H]VXUOH
SRXVVRLU5(6(7YRXVSHUGH]WRXVOHVUpJODJHV
\FRPSULVFHX[GHODGDWHHWGHO¶KHXUH
9RXVQHSRXYH]SDV
HQUHJLVWUHUG¶LPDJHV
/DSULVHGHYXHQ¶HVWSDVSRVVLEOHSHQGDQWODFKDUJH
GXIODVK
/HVpOHFWHXUGHPRGHVHWURXYHVXU RX6(783
t
3ODFH]OHVXUXQDXWUHPRGHSDJHV
,OQ¶\DSDVGH³0HPRU\6WLFN´GDQVO¶DSSDUHLO
t
,QVpUH]XQ³0HPRU\6WLFN´
/HWDTXHWG¶LQWHUGLFWLRQG¶pFULWXUHGX³0HPRU\
6WLFN´VHWURXYHVXU/2&.
t
3ODFH]OHVXUODSRVLWLRQG¶HQUHJLVWUHPHQW