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Problem Cause Solution
OFF AIR appears on display
The selected channel is not in service
The antenna cable is damaged
Try another channel
Check for pinched or cut antenna cable
No song title or artist name is
displayed
This information may not be available for some
music channels, news channels, or when there
is no song playing
This condition is normal, there is nothing wrong with
your receiver
You can not receive any XM
channels
Your XM Radio receiver is not activated Contact XM
You can not tune into a
specific XM channel
You may not be authorized to receive that
channel
Verify your subscription with XM Contact
NO SIGNAL appears on
display
The XM signal is blockedThis message may
appear when driving inside a tunnel or under
obstacles
Move vehicle from obstructed area (such as inside a
tunnel or a garage)
CHK ANTENNA appears on
display
The XM antenna is not connected
Check XM antenna connection.
Make sure the antenna has a clear view of the sky
Please connect first appears
in the display
There is no mobile device connected to the
head unit.
Pair and or connect a mobile device to the head unit as
described under Bluetooth Operation.
Mobile device will not connect
to the head unit.
Bluetooth function is not active on the head unit. Activate Bluetooth function in General Setup
Bluetooth function is not active on the mobile
device
Refer to owner's manual of your mobile device.
A mobile device is already connected to the
head unit. This time the head unit can only be
connected to one device at a time.
Disconnect current mobile device first, then connect the
desired mobile device
ERROR! Connect Timeout
appears on display
The time limit for the pairing mobile device has
been reached
Pair the mobile device within 120 seconds
Pairing Fail appears in display The attempted pairing process has failed. Retry the pairing process again.
Mobile device will not connect
to the head unit automatically.
When the Connect function is set to Manual, the
head unit will not connect to any mobile device
automatically
Set Connect Function to Auto as described on page 37.
Ring tone cannot be heard
through the speakers
Ring tone volume is turned down
Increase the volume of the ring tones using the up and
down volume control during the ringing process
MUTE function is activated in the head unit
Press MUTE to cancel the mute function and resume
audio
Echo or noise is heard during
a phone call
Possible road noise or interior interference Close all windows and turn off any fans or A/C
Microphone opening on the front panel is
obstructed
Clear any obstacles in front of microphone opening
Call is connected (but no
audio can be heard through
the speakers)
Audio is routed to the mobile device
Press Audio Transfer to allow audio from the phone to
be heard through the speakers
Call is answered automatically Auto Answer function is set to ON
Set Auto Answer function to OFF as described on page
37
Caller ID does not appear
during incoming call
The calling mobile device is not set to send the
Caller ID or the service is not available.
Some devices may not communicate or work properly
with this head unit.
Refer to SNAV-1 or P-NAVi owners manual
Troubleshooting
XM Radio
Bluetooth
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