Filter
Top Products
43
GB
Troubleshooting
There is no sound.
• Press the VOL (VOLUME) + button to
turn up the volume. The unit may have
been set to silence the sound by a
controller on your network. If the sound is
output for a moment and then is silenced
again, the unit may have received a
command to silence the sound. Confirm
the setting of the controller and release
deleting the sound.
• When the PARTY STREAMING
indicator lights in amber, confirm the
audio format of the audio content that is
being played by the PARTY host. The unit
stops playback when the PARTY host
attempts to play audio content of an audio
format that cannot be played on the unit.
• Sound is not output when the unit is muted
by your having pressed the MUTING
button. The illumination indicator on the
front of the unit flashes in blue during
muting. In this case, press MUTING or
VOL +/– button on the remote control
when you wish to release muting.
The sound skips.
• The sound may skip, depending on the
network environment, etc., when you use a
wireless network. In this case, try
changing the security method to “WPA/
WPA2-PSK (AES).” This may improve
the transfer speed and streaming playback.
• The servers are overloaded. Close all other
applications you are currently using.
• Perform firmware updates for your access
point (wireless LAN router) to the latest
version.
There is severe humming, noise, or
sound distortion from the speakers.
• Connect the unit and other devices
correctly (page 12 for SA-NS410/page 14
for SA-NS310).
The unit cannot connect to the
network. (The unit cannot be found or
recognized by other devices that are on
the home network.)
• If you use the unit in a network
environment without a router, it may take
about a minute for the unit to obtain its IP
address after you turn on the power.
• The IP address may be in use by another
device when you use a fixed IP address.
Use a different IP address in such a case.
The unit cannot connect to the network
via a wireless LAN connection.
• Make sure a network (LAN) cable is not
connected to the unit. The unit
automatically tries to connect to the
network over a wired LAN connection
when a network (LAN) cable is connected
to the unit.
• Confirm that the access point (wireless
LAN router) setting is correct. When SSID
of the access point is hidden, set the SSID
stealth mode switch for the access point to
OFF. For details on the access point
setting, refer to the operating instructions
of the access point.
The unit cannot be connected via the
wireless LAN connection using the
WPS.
• You cannot connect to a network using
WPS when your access point is set to
WEP. Set up your network after searching
the access point using the access point
scan.
The wireless LAN transfer speed
becomes noticeably slow.
• With some IEEE802.11n-compatible
wireless LAN routers/access points, the
wireless LAN transfer speed is decreased
when “WEP” or “WPA/WPA2-PSK
(TKIP)” is selected for the security
method.
Configurations of encryption (security)
Sound output Network