KL1116 User Manual
68
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 47, for upgrade details.
Dedicated Invocation Keys
Two dedicated keys are provided on the keyboard module to make it easy to
invoke the OSD and Hotkey Mode, as shown in the diagram, below:
Note: These keys are toggles. Press once to invoke the feature, press again to
exit.
About SPHD Connectors
Problem Solution
There are ghost images on
the external monitor.
The distance between the external console and the
KL1116 is too great. The maximum VGA cable
distance should not exceed 20 m and, in some cases,
may need to be shorter. Replace the VGA cable with
one of an appropriately short length.
This product uses SPHD connectors for its KVM and/or
Console ports. We have specifically modified the shape of these
connectors so that only KVM cables that we have designed to
work with this product can be connected.
