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Service
Tele Aid
If the Tele Aid system could not establish a
voice connection to the Response Center
(e.g. the relevant cellular phone network is
not available) the message
Call failed
appears.
Should this occur, assistance must be
summoned by other means.
Terminating the connection
The connection can only be terminated by
the Response Center who has answered
the call.
Roadside Asssistance will assist if
technical problems with your vehicle are
experienced.
Roadside Assistance can only be
requested manually by pressing the •
button. Refer to your vehicle Operator’s
Manual for additional information.
After initiating Roadside Assistance, the
message
Connecting Call will appear
on the display and the connection to a
Mercedes-Benz Roadside Assistance
Center is established. All audio sources are
muted.
If the connection is established, the
message
Call Connected will appear
and a voice connection between the
Roadside Assistance Center and the
vehicle occupants is established soon
after.
i
During an active emergency call,
switching to another application is not
possible.
Warning
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the button. Carefully leave the ve-
hicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an auto-
matic SOS signal and cannot make voice
contact with the vehicle occupants.
Roadside Assistance