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Troubleshooting—Continued
Can’t record
• On your recorder, make sure the correct input is
selected.
• To prevent signal loops and damage to the AV
receiver, input signals are not fed through to outputs
with the same name (e.g., TAPE IN to TAPE OUT or
VCR/DVR IN to VCR/DVR OUT).
• When the Pure Audio listening mode is selected,
recording is not possible because no video signals are
output. Select another listening mode.
There’s no sound
• Only components connected to analog inputs can be
played in Zone 2/3.
Can’t access the server or Internet radio
• Check the network connection between the AV
receiver and your router or switch.
• Make sure that your modem and router are properly
connected, and make sure they are both turned on.
• Make sure the server is up and running and compatible
with the AV receiver (page 120).
• Check the “Network Settings”(page 121).
Playback stops while listening to music files on
the server
• Make sure your server is compatible with the AV
receiver (page 120).
• If you download or copy large files on your computer,
playback may be interrupted. Try closing any unused
programs, use a more powerful computer, or use a
dedicated server.
• If the server is serving large music files to several net-
worked devices simultaneously, the network may
become overloaded and playback may be interrupted.
Reduce the number of playback devices on the net-
work, upgrade your network, or use a switch instead
of a hub.
Can’t connect to the AV receiver from a Web
browser
• If you’re using DHCP, your router may not always
allocate the same IP address to the AV receiver, so if
you find that you can’t connect to a server or Internet
radio station, recheck the AV receiver’s IP address on
Network screen.
• Check the Network settings (page 121).
The sound changes when I connect my
headphones
• When a pair of headphones is connected, the listening
mode is set to Stereo, unless it’s already set to Stereo,
Mono, Direct, Pure Audio or DTS Surround Sensa-
tion.
The speaker distance cannot be set as required
• In some cases, corrected values suitable for home the-
ater use may be set automatically.
The display doesn’t work
• The display is turned off when the Pure Audio listen-
ing mode is selected.
How do I change the language of a multiplex
source
• Use the “Multiplex” setting on the “Audio Adjust”
menu to select “Main” or “Sub” (page 95).
The functions don’t work
• To use , you must make an connection and an
analog audio connection (RCA) between the compo-
nent and AV receiver, even if they are connected digi-
tally (page 42).
• While Zone 2 or Zone 3 is selected, the functions
don’t work.
The functions Auto Power On/Standby and
Direct Change don’t work for components
connected via
• These functions don’t work when Zone 2/3 is turned
on.
When performing “Audyssey MultEQ
®
XT
Room Correction and Speaker Setup”, the
measurement fails showing the message
“Ambient noise is too high.”.
• This can be caused by any malfunction in your speaker
unit. Check if the unit produces normal sounds.
Recording
Zone 2/3
Music Server and Internet Radio
Others