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If the following symptoms occur when using the system, check the cause and
action before requesting service. If the issue persists, contact your Sony dealer or
local authorized Sony service center.
For the troubles with video or audio, see through the multiple sections below.
• Frequently Asked Question, Audio/Video (in
common), Video, or Wireless
• Frequently Asked Question, Audio/Video (in
common), Audio, or Wireless
Frequently Asked Question
No video or audio. No 3D image.
1 Turn the power of this system on.
2 Turn off the playback equipment, and turn it on again.
•When PlayStation
®
3 is used with this system, turn off the PlayStation
®
3, and then
turn it on again by pressing its power button for at least 5 seconds until you hear a
beep sound twice. (If the PlayStation
®
3 is connected via an AV amplifier, also turn
off the amplifier and turn it on again.)
Troubles with 3D display
The same image is displayed side by side or top and bottom.
The 3D display format setting may be incorrect. Try changing the“3D Display”
setting in “3D Settings” (page 29).
The image is not shown in 3D.
Check the settings on the playback equipment. Refer also the Operation
Manual of that equipment.
Video or audio of the playback equipment cannot be viewed on the TV
connected via the HDMI OUT (TV) jack of the processor unit.
1 Make sure that the “HDMI pass-through” setting in “General Setup” is set to
“On” (page 35).
2 Turn off the power of this system then set it to standby mode.
•The HDMI pass-through function is enabled only when the “HDMI pass-through”
setting is set to “On,” then the system is turned off.
•Simultaneous viewing on this system and the TV is not possible.
3 Turn off the playback equipment, and turn it on again.
•If the playback equipment is a PlayStation
®
3, hold down the power button on the
PlayStation
®
3 for at least 5 seconds until you hear a beep sound twice to turn it on
again.
Troubleshooting
Troubles with video
Troubles with audio
FAQ
FAQ