6 7
this agreement, and must accept its
terms before you can play the game.
Scroll to the bottom of the docu-
ment and click on the Accept button
to indicate that you have read the
document and accepted its terms.
(The game will require updates
periodically. The updates happen
automatically upon launch through
the update system.)
You can use q to bypass the
introductory cinematics.
IN-GAME HELP
The in-game help system can be
accessed any time after you log into
the game by pressing q and se-
lecting Help. There are three main
ways you can fi nd help for in-game
questions or issues.
The fi rst option is to use our online
knowledge base, which contains a
wealth of information pertaining to
all aspects of game play. The intuitive
search engine will make it easy for
you to fi nd answers to your questions.
The second option is to check the
community site at www.lotro-
europe.com, where you will fi nd
an interactive forum to commu-
nicate with fellow players and the
Community Support Team. It is
very likely that someone will have
already experienced and resolved
the very issue you’re experiencing.
The third option for fi nding sup-
port is by opening a ticket with
our in-game support personnel.
The help provided by the in-game
support team is limited to issues
such as abuse, cheating or other
undesirable interactions with other
players. The in-game support team
will not answer “how to” questions
and will refer inquires of that type
to our knowledge base.
CHARACTER
SELECTION
Once the game launches, you will
need to choose a character to play.
You are able to create and play up
to fi ve characters on each world,
choosing from among four races
and seven different classes. If you do
not have any characters, you must
fi rst make a new character before
you can begin playing (see Creat-
ing a Character, p. 12). If you have
already created a character, you can
click on that character’s name (in
the right-hand list) to see an image
of it. Click on the arrow buttons to
rotate your character’s image or the
“+” and “–” buttons to zoom in and
out. Select a character and click on
the Enter Middle-earth button to
enter the game with that character.
The Delete button removes the
selected character. You will be asked
to confi rm your choice to delete by
typing in that character’s name.
WARNING!!
When you delete a character, that
character is gone for good!
The character and all of his or her
equipment is destroyed.
CREATING A USER
ACCOUNT
Since The Lord of the Rings Online is
a massively multi-player online game,
all character information is stored
on the game servers. Therefore, you
must log in and connect to the cen-
tral game servers to play the game.
To do this, you must have a valid The
Lord of the Rings Online subscription
in your Turbine account. During
installation, you will be prompted to
activate your Product Key.
To create your subscription, click
on the link provided on-screen or
go to www.codemasters.com/cog
to reach Turbine’s Account Manage-
ment website. You will need your
Product Key (found on the inside
of your DVD jewel case or bundled
together with your CDs) as well
as a debit, credit or pre-paid game
card information ready during sign
up. You will also be prompted to
choose your Username and Pass-
word. This is what you will use to
login to the game via the launcher.
(Never give out this information! No
one from Codemasters or its partners
will ever ask you for this information.
Keep a copy in a safe place!) Follow
the instructions on the website to
complete the process.
You may return to the Account
Management website at any time
to update your account and billing
information. Simply return to the
Account Management website and
log in with your Username and
Password. Should you obtain ad-
ditional The Lord of the Rings Online
Product Keys in the future, you can
also return to this website to set up
additional subscriptions or apply
new pre-paid game cards using the
same Username and Password.
LOGGING IN
To log into the game, start the
Launcher (p. 5), enter the User-
name and Password that you chose
when you created your account (see
Creating a User Account, p. 6).
Remember that your Password is
case-sensitive — enter it exactly as
you did during account creation.
If you have not created an account
yet, click on Need a Username?
to create one.
If you have lost your Password,
click on Lost your Password? to
recover it. Once your Username
and Password are accepted, select
the world on which you would like
to play, and click the Play button.
The world names represent separate
worlds of Middle-earth. Your char-
acter will permanently reside on the
world you choose and cannot move
to another world. When you return
to play The Lord of the Rings Online,
make sure that you select the same
world name to play. (The game
will automatically highlight the last
world you played on.)
When you launch the game for the
fi rst time (and after updates), the
End-User License Agreement is dis-
played. You should carefully review
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