Xerox 4112/4127 Copier/Printer User Guide
12-26
12. Problem Solving
Image is not what was expected
This section describes solutions for dealing with situations where
the scan data does not produce image data as expected.
The image is dirty YES Cause The document glass or the document cover is dirty.
If NO, go to next symptom. Action Clean the document glass or the document cover.
Refer to “Cleaning the Document Cover and
Document Glass” on page 11-16.
If problem is not solved, go to next Cause/Action.
Cause The document is made of highly transparent material
like a transparency.
Action If the document is highly transparent, marks on the
document cover will appear on the image. Place a
white sheet of paper on the document and scan.
If problem is not solved, go to next Cause/Action.
Cause The document is colored, of a rough texture or a
blueprint, for example.
Action Either adjust the copy density or image quality and
then retry scanning.
If problem is not solved, go to next Cause/Action.
Cause Glossy printing paper is being scanned.
Action Glossy printing paper easily sticks to the document
glass and shadows are sometimes scanned and
reproduced as dirt. Place a transparency or highly
transparent film under the document and retry
scanning.
