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SATO M10e Service Manual PN: 9001113A Page 6-1
6
TROUBLESHOOTING
This manual section is provided for assistance in identifying the route cause of inadequate
performance or complete failure. Whereas simple instructions may be provided here for problem
correction, their indepth procedures will most likely be found in the Adjustment Procdures or
Replacement Procedures sections of this manual.
ERROR SIGNALS
The LED display, Front Panel LED Indicators, and Buzzer provide a visual and audio indication
of the type of error encountered. Find the correct symptom or symtoms in the table below to
reference the correct response.
ERROR LED LCD MESSAGE BEEP RESOLUTION GUIDE
on MACHINE ERROR 1 long Cycle power on/off. Perform a complete systems
check.
on EEPROM ERROR 1 long Cycle power on/off. Reinstall the EEPROM.
on HEAD ERROR 1 long Possible electrical malfunction - ensure connection,
cycle power, replace print head.
on SENSOR ERROR 3 short Check for paper jam, adjust sensor level, check DSW
settings, clean delivery route, replace sensor.
blinking CARDR/WERROR 1 long Format card, remove card protection, confirm host,
cycle power.
blinking CARDLOWBATTERY 1 long Replace battery and reformat card.
blinking HEAD OPEN 3 short Latch print head, ensure sensor connection, replace.
blinking CUTTER ERROR 3 short Clean sensor, check for jamming, ensure connection,
replace sensor.
blinking PARITY ERROR 3 short Possible mismatch to system, ensure cable conection.
blinking OVERRUN ERROR 3 short Verify RS232 settings, ensure cable conection.
blinking FRAMING ERROR 3 short Verify RS232 settings, ensure cable conection.
blinking BUFFER OVER 3 short Verify RS232 settings - command stream may exceed
buffer size. Ensure correct interface protocol.
blinking PAPER END 3 short Replenish media, select correct media, open/close
head lever, ensure sensor connection, replace sensor.
RIBBON END 3 short Replace ribbon, clean sensor area, ensure sensor
connection, replace sensor.
CARDNOBATTERY 1 long Install battery, register product, format product.
DOWNLOAD ERROR
XXXXXXXERROR
3 short Possible read/write error, a corrupted download file,
file too large.