Section 6: Troubleshooting
SATO M10e Service Manual PN: 9001113A Page 6-4
Main power fuse defective. Replace fuse.
Defective pwer supply. Test with meter and replace as required.
ERROR LED ILLUMINATED
Print head not latched into position. Ensure print head assembly is latched.
LABEL LED IS ILLUMINATED
Label supply roll is empty. Replenish label supply.
Label stock is not routed through sensor. Ensure label roll is correctly installed.
Label sensor incorrectly positioned. Adjust sensor position.
Label sensor is blocked. Clean label sensor.
Incorrect label sensor threshold setting. Adjust label sensor threshold.
RIBBON LED ILLUMINATED
Ribbon supply roll is empty. Replenish ribbon supply.
Ribbon supply is misaligned. Realign ribbon sensor.
Ribbon sensor is blocked. Clean ribbon sensor.
Ribbon rewind is without core. Install cardboard core.
WILL NOT GO ON-LINE
Blown fuse. Replace as necessary.
Defective power supply cord. Ensure proper function or replace.
House power supply discontinued. Test receptacle.
BEEPS AND REFUSES TO PRINT
Incorrect data stream. Place in Hex Dump Mode and print data. Ensure correct.
WILL NOT PRINT WHEN DATA IS SENT
Interface cable not properly connected. Ensure fully connected to correct port.
Incorrect Interface Module. Ensure correct module is fully connected.
Incorrect serial interface configuration. Ensure the baud rate, parity, databit, and stop bit is correct.
Computer not sending data. Ensure the correct printer is listed in the Print Setup window.
FEEDS A BLANK LABEL
Incorrect image postion. Configure with an offset value because the label is too narrow.
If applicable, needs direct thermal media. Ensure the correct media type is loaded.
If applicable, needs ribbon stock. Ensure ribbon is properly loaded.
RECIEVES DATA AND SEEMS TO PRINT, BUT LABELS COME OUT BLANK
Ribbon ink not making contact with media. Ensure properly loaded and wound.
POWER LED NOT ILLUMINATED
