Section 6: Troubleshooting
SATO M10e Service Manual PN: 9001113A Page 6-6
4 Ensure that the View Device By Type is checked.
5 Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required.
6 Reboot the PC and the printer.
7 Contact Microsoft technical support for further assistance as required.
PARALLEL INTERFACE TROUBLESHOOTING
• Ensure the printer cable is thoroughly connected to the correct PC and printer ports.
• Ensure the printer cable (IEEE1284) meets specifications. The computer may not be able to
communicate correctly otherwise.
• Ensure the Interface Module is installed.
• Ensure the data stream is correct, all letters of command codes are in upper case, and
without spaces.
• Ensure protocol codes are set for standard or non-standard and that they are consistant with
the data stream.
• Ensure the printer is recieving from the computer using a Recieve Buffer Hex Dump. Refer to
that procedure for instructions. The printer will print (only once) a hexadecimal dump of
everything it has received from the host computer. Each hexadecimal character represents a
character the printer received. Analyze and troubleshoot the data stream.
While checking the hex dump printout, look for OD
H OAH (carriage return and line feed)
characters throughout. The command string should be continuous. CR or LF charcters are
not allowed between the start start command (<ESC>A) and the stop command (<ESC>Z). If
Basic is being used, it may be adding these characters automaticlly as the line wraps. Adding
a width statement to your program can help suppress these extra OD
H OAH characters by
expanding the line length up to 255 characters.
If not programming in BASIC, check to see if the equivalent statement in language exists to
suppress extra carriage returns and line feeds from data being sent to the printer. The data
stream must be one complete line going to the printer.
CAUTION: NEVER CONNECT OR DISCONNECT INTERFACE CABLES
(OR USE A SWITCH BOX) WITH POWER APPLIED TO EITHER THE
PRINTER OR THE HOST. THIS MAY CAUSE DAMAGE TO THE INTER-
FACE CIRCUITRY AND IS NOT COVERED BY WARRANTY.
NOTE: A small label may produce a large amount of data when printed in
Hex Dump.
