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HT-DV40H
HT-DV50H
References
Troubleshooting chart
Many potential problems can be resolved by the owner without
calling a service technician.
If something is wrong with this product, check the following before
calling your authorised SHARP dealer or service centre.
General
DVD player
Symptom Possible cause
The power is not turned
on.
Is the unit unplugged?
No sound is heard. Is the volume level set to “0”?
Are the headphones connected?
Are the speaker wires
disconnected?
The sounds from
speakers are not well
balanced.
Are the speaker wires connected
to the wrong channels?
Noise is heard during
playback.
Move the unit away from any
computers or mobile phones.
When a button is pressed,
the unit does not respond.
Set the unit to the power stand-by
mode and then turn it back on.
If the unit still malfunctions,
disconnect the unit from the
mains for 30 seconds, then
reconnect.
Interference or noise
occurs on the TV image.
Is the unit placed near TV with
internal aerial? Use an external
aerial.
The display on the unit is
dark.
Is the display in the dimmer
mode?
No images are displayed. Is the TV turned on?
Is the TV input switched on?
Symptom Possible cause
Even though a disc is
loaded, “No Disc” is
displayed.
Is the disc loaded upside down?
Is the disc very dirty?
Does the disc satisfy the standards?
Is the unit located near excessive
vibrations?
Playback sounds are
skipped.
Is condensation formed inside the
unit?
The control buttons
do not function.
Music or video
playback is
interrupted.
Is the disc very dirty?
Does the disc satisfy the standards?
Is the unit located near excessive
vibrations?
Is condensation formed inside the
unit?
Pictures and sound
are skipped.
Is the disc very dirty?
Is the unit located near excessive
vibrations?
Is condensation formed inside the
unit?
The unit does not
operate even if the
power is on.
Is a disc other than a DVD (region
number at the back of the unit), audio
CD, CD-R or CD-RW loaded?
Images cannot be
played back. (Sound
is not heard.)
Are the video and audio cables
connected improperly?
Is a disc other than a DVD (region
number 2 or ALL), audio CD, CD-R or
CD-RW loaded?
Is the disc very dirty?
Is the disc loaded upside down?
Is the optical pick up dirty?
Is the TV input set to video (VIDEO 1,
VIDEO 2, etc.)?
Is the unit turned on?