Filter
Top Products
The remote control does not work.
Cannot transfer music files via HAP Music Transfer.
You want to transfer music files to the HDD AUDIO PLAYER by dragging and dropping but
do not know how. (for Windows)
You want to transfer music files to the HDD AUDIO PLAYER by dragging and dropping but
do not know how. (for Mac)
Cannot operate the HDD AUDIO PLAYER through HDD Audio Remote.
The HDD AUDIO PLAYER responds slowly to operations.
[82] Troubleshooting
Sound/playback
No sound is output or sound is interrupted.
There is severe humming or noise.
Cannot play tracks.
Some tracks are not displayed.
Playback stopped.
Tracks belonging to the same album are registered to different albums.
Tracks belonging to different albums are registered to one album.
The album art image displayed on the HDD AUDIO PLAYER is different from that displayed
in the music file management software on your computer or does not display.
The track name or album name displayed on the HDD AUDIO PLAYER is different from that
displayed in the music file management software on your computer or does not display.
When you attempt to obtain music information, merge albums or edit SensMe™ channels,
an error message is displayed and you cannot perform the operation.