15 Problem Solving
404
018-507 The authentication with the Xerox Secure Access server was not successful due
to a communication error, machine internal error, or code error. Try the
authentication process again.
018-508 The Xerox Secure Access server did not recognize the user ID or password you
entered. Enter the correct user ID and password and try again.
018-509 A parameter in the template is invalid. Check the parameters specified in the
template.
018-524 A network error occurred. The probable cause are as follows:
1) The DNS server is not registered on the machine, but the server is specified
in the job template with the domain name.
2) The protocol (SMB, FTP, etc.) specified in the job template is not enabled on
the machine.
018-525 The partition for job templates is full in the HDD, or the HDD is defective. Wait
for a while, and try again. Contact the Xerox Welcome Center if the problem
persists.
018-526 A scanning error occurred. The machine is now polling job templates. Wait for a
while, and try again.
018-527 An internal error occurred. Wait for a while, and try again. Contact the Xerox
Welcome Center if the problem persists.
018-528 A scanning error occurred. Check if the Custom Services settings are correct.
018-529 During the Custom Services scanning process, another Custom Services scan
job was requested. Wait for a while, and try again.
018-530 A Custom Services authentication error occurred. Check the authentication
settings.
018-531 The scan job could not be executed. Try again. Contact the Xerox Welcome
Center if the problem persists.
018-532 There are too many scan jobs in process to create a new job. Up to three jobs
can be transferred via networks at the same time. Or the system has too small
space to create a new scan job. Wait for a while, and try again. If the problem
persists, switch off the machine and then switch it on again.
018-543 The following problems were identified with the shared name specified when
you logged into the SMB server to save scan data using the Scan to PC service.
• The shared name does not exist on the server.
• The shared name includes illegal characters.
• Macintosh computers do not have access right to the shared name.
Make sure that the shared name you specified is correct.
018-547 The maximum number of users had already been reached when you logged in
to the SMB server to save scan data using the Scan to PC service.
Take one of the following actions:
• Check the maximum number of users that are allowed to simultaneously
access the shared folder.
• Check whether the number of users that are allowed to simultaneously
access the server has reached the maximum.
018-556 An HTTP server error occurred. Check if the specified drive and folder is
available on the HTTP server, and try again. Contact the Xerox Welcome Center
if the problem persists.
018-557 The specified file name contains invalid characters. Modify the file name, and try
again.
Code Description and Remedy
