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SPAN-CPT User Manual Rev 8 7
Customer Support
NovAtel Knowledge Base
If a technical issue is encountered, browse the NovAtel Web site at www.novatel.com/support/search/.
Use this page to search for general information about GNSS and other technologies, information about
NovAtel hardware and software and installation and operation issues.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
1. Log the following data to a file on your computer for 15 minutes:
RXSTATUSB once
RAWEPHEMB onchanged
RANGEB ontime 1
BESTPOSB ontime 1
RXCONFIGA once
VERSIONB once
RAWIMUSXB onnew
INSPVASB ontime 1
INSCOVSB ontime 1
INSUPDATEB onchanged
IMUTOANTOFFSETSB onchanged
2. Send the data file to NovAtel Customer Support, using either the NovAtel FTP site at
ftp://ftp.novatel.ca/
or through the support@novatel.com e-mail address.
3. You can also issue a FRESET command to the receiver to clear any unknown settings.
If a hardware problem is encountered, send a list of the troubleshooting steps taken and results.
Contact Information
Use one of the following methods to contact NovAtel Customer Support:
The FRESET command erases all user settings. Record the configuration settings
before sending the FRESET command to simplify reconfiguration.
Call the NovAtel Hotline at 1-800-NOVATEL (U.S. & Canada)
or +1-403-295-4500 (international)
Fax: +1-403-295-4501
E-mail: support@novatel.com
Web site: www.novatel.com
Write: NovAtel Inc.
Customer Support Department
1120 - 68 Avenue NE
Calgary, AB
Canada, T2E 8S5