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24-hour hotline technical support services are available to answer technical questions about the operation, maintenance and repair of Scientific-Atlanta products.
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On and off-site training plus technical support services are available for both equipment operators and system administrators.
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Warranty and post-warranty support services are available to assist customers returning Scientific-Atlanta products for service or repair.
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When returning equipment, the customer is solely responsible for equipment packaging and transportation costs both to and from the factory.
At the customer's request, Scientific-Atlanta will make reasonable efforts to provide warranty service at the customer's premises, provided that the customer pays current field
service rates plus direct travel and accommodation expenses.
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If an equipment fault develops, perform following steps. For complete information, see “Product return”.
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