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Troubleshooting
General Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Installation
Symptom Possible Cause(s) Possible Solution(s)
Cannot direct enter
channel number.
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the TV’s channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
(TV in FTG Mode) The channel entered
is not included in the FTG Channel Map.
Channel access is restricted to channels included in the FTG
Channel Map. If necessary, make changes to the FTG
Channel Map using the FTG File Manager or the FTG Device
Configuration Application, as appropriate.
Picture Reception and Sound
Symptom Possible Cause(s) Possible Solution(s)
No picture. TV is turned OFF. • Turn TV ON.
• Power failure?
Antenna/cable not connected. Connect antenna/cable signal to TV.
Connections incorrect. Check connections on TV.
MPI not connected. If applicable, connect MPI cable to MPI device.
Encrypted program. Try another channel.
Wrong tuning band. Adjust Installer Menu settings.
Normal picture,
poor or no sound.
Audio muted. Press MUTE or use Volume Up key to increase sound level.
Broadcast problem. Try a different channel.
Erratic Operation
Symptom Possible Cause(s) Possible Solution(s)
Installer Menu setup. Wrong Installer Menu settings. Adjust Installer Menu settings as required.
Installer Remote
Symptom Possible Cause(s) Possible Solution(s)
Remote doesn’t work. Remote not in TV Mode. Use MODE key to select “TV”; puts remote into TV Mode.
Not aimed at IR receiver. Point remote at IR receiver on TV.
Remote too far from IR receiver or
IR path is obstructed.
Move remote closer to IR receiver on TV, darken room, and/or
remove obstructions.
MPI not connected. If applicable, connect MPI cable to MPI device.
Weak batteries. Replace batteries.
Wrong battery polarity. Check that “+” and “-” match in battery compartment.
Too much light in room. Dim room light.
Wrong Installer Remote. Requires compatible LG Installer Remote. Contact your LG
representative.