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Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada)
or 1-559-292-1981 (international) for assistance.
Access the properties windows for the NET5400T Series video encoder on the Endura workstation; refer to the Endura
WS5200 Advanced System Management Software Operation manual.
• Unit serial number: Located on the Properties window and on the product label
• Unit firmware version: Located on the Advanced Properties window, listed for the Encoder Device
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to
qualified technical personnel. Exchange the defective unit and return it for repair.
Table G. Troubleshooting the NET5400T Series Video Encoder (1 of 2)
Problem Possible Causes Suggested Remedy
Front panel indicators not lit Power turned off Check the power supply
Network connection Faulty network connections Visually inspect all network cables and
connectors at the unit and the network
switch
Check the indicators on the network switch
Unit has connected at 100Base-T Contact your network administrator or
Endura-certified technician
Other network connectivity issues Contact your network administrator or
Endura-certified technician
Incorrect cable type is used Always use Cat5e or better cable; if more
than one unit is connected to another in a
daisy-chained network, always use Cat6
cable
No video transmission Faulty cable connections Check all leads, plugs, contacts, and
connections
Defective camera Connect local monitor and check camera
function
Defective encoder Check camera on a different encoder
No looping video on local monitor
Faulty cable connections Check all leads, plugs, contacts, and
connections