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Teklogix 8570 Vehicle-Mount Computer User Manual 73
Chapter 6: Troubleshooting
Introduction
6.1 Introduction
This chapter provides information on the recognition and correction of problems
that you may encounter when operating the 8570 Vehicle-Mount Computer.
If problems are encountered that are not identified here or that can’t be resolved,
please refer to Appendix A: “Support Services And Worldwide Offices” for
contact information.
6.2 Preventive Measures
• Check that the computer is connected to a working power source.
• Make sure that the computer is on. Touch the screen to take the computer
out of Suspend.
• To ensure that no data are lost, always exit from Windows before turning
the computer power off.
• A Microsoft Windows licensed registration number is affixed under the port
cover of each 8570 unit. The My-T-Soft license information is printed on a
paper tag that is shipped with each unit. This information is required to rein-
stall the 8570 operating system and My-T-Soft.
IT IS CRITICAL that you write down the Microsoft Windows registration
number and then store it and the My-T-Soft registration tag in a safe place
alongside the computer’s backup information.
• Backup the directory D:\Install in its entirety, including the drivers direc-
tory, the Win98 or i386 directory and the DOS utilities. In case of hard drive
corruption, these files are required to restart your computer. For additional
information, see “D: Install Partition” on page 76 and “Software Load-
ing/Installation Procedure” on page 77.
• Create a bootable system disk.
• Turn up the brightness control if the display is dim or off.
• Make sure that the display backlight is set correctly for your needs in
the BIOS.
• Check all cable connections for loose or incorrect installation.
• Take out any PCMCIA cards before booting the computer.
• In the unlikely event that an error is detected during the Power-On-Self-Test
(POST) after the computer is turned on, the system will display the BIOS
Setup entry or a “resume boot” prompt, or will continue to try to boot.