Installation Planning Guide B-1
B. Xerox support services
Xerox provides many services in support of your printing system.
This appendix contains information on the following services:
• Xerox Customer Service Support Center
• Xerox Printing Systems Customer Support Center (U.S.)
• Xerox Customer Documentation Catalog (U.S.)
• Xerox Documentation and Software Services (XDSS)
• Operator training
• Xerox Customer Education
• Xerox Font Services
Prior to installation, your sales representative is available to
answer your questions about products, services, or billing. If you
need assistance in resolving application-related problems or
questions, contact your local Xerox representative.
In the U. S., you may call the Xerox Printing Systems Customer
Support Center (described later in this chapter). Your system
analyst is also available to assist you with applications
development.
Xerox Customer Service Support Center
The Xerox Customer Service Support Center provides regular
maintenance care for your printer as well as any necessary
repairs. Call the Service Support Center if your printer has a
hardware-related problem such as poor print quality, repeated
paper jams, or connectivity problems.
Before calling your Customer Service Support Center, make sure
you have tried the corrective actions described in the Operator
Guide. If a problem persists, gather the necessary information
and call your customer service support center.
To report printing system hardware or software problems,
contact your local Xerox representative.
