Xerox support services
B-4 Installation Planning Guide
Xerox Customer Documentation Catalog
Detailed information on documentation for DocuPrint printers
and other Xerox products is contained in the Xerox Customer
Documentation Catalog. The catalog includes a brief
description of each item and its cost.
Once you are on the mailing list, updated catalogs are sent to
you automatically. You may call Xerox Documentation and
Software Services (XDSS) to request a catalog.
Operator training
Operator training is conducted at your location by your Xerox
system analyst or other identified representative, shortly after the
printing system is installed. Training takes two to four hours,
depending on the system configuration. It includes hands-on
practice running basic jobs, performing routine maintenance, and
solving problems. Determine the number of operators you want
to attend the initial training and schedule training dates and times
through your Xerox sales representative.
Additional training classes, such as Advanced Customer T
raining (ACT) for operators, teach advanced service and
maintenance skills. Your sales representative can give you
information on availability of ACT training.
A variety of classes and workshops are available through Xerox
Customer Education (refer to the following section).
Xerox Customer Education
Xerox offers classes and tutorial documents on various topics
relating to printing systems and document production. For
information about Xerox training courses, or to receive a catalog,
contact your local Xerox representative. In the U. S., call Xerox
Customer Education at 1-800-445-5554. Customer Education
has a web site where you can obtain additional information. The
web site address is:
http://www2.xerox.com/go/xrx/
customer_education_services/newCes.jsp
