Xerox support services
B-2 Installation Planning Guide
NOTE: This phone number is attached to your printer at
installation time.
In the United States, call 1-800-822-2979 to report printing
system hardware or software problems.
Before contacting service, make note of the following:
• Status code numbers and messages that appear on the
controller monitor
• Status messages that appear on the printer control console
• Indicator lights that are lit
Your call is answered by a representative, who asks you for the
model number of your printing system, and for the following:
• Machine serial number
• Your name
• Company name
• Condition or status of the printing system
The Customer Service Support representative will give this
information to a Customer Service representative, who will call
you back to help you resolve the problem over the phone, or to
give you an estimated time of arrival.
Xerox Printing Systems Customer Support Center (U. S.)
The Xerox Printing Systems Customer Support Center is
available to address your application problems or to direct you to
the appropriate documentation.
The key to effective use of the Xerox Printing Systems Customer
Support Center is correct identification of the problem. Before
calling the center, it is helpful to have the following information
available:
• The correct name of your printing system, such as the Xerox
DocuPrint 2000 Series 180 EPS.
• A list of any error messages
• An explanation of how output is different from what was
expected
• An assessment of whether the symptoms follow a pattern or
occur randomly.
