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Quick Problem-Solving Tips
When there is a problem with your TV that cannot be resolved try unplugging the AC power and then reconnecting
it. If the problem still isn't resolved, then call the Hisense Electronic Consumer Care Center at 1-888-935-8880. Our
business hours are Monday through Friday (8 a.m.– 8 p.m. EST) and Saturday and Sunday (9 a.m.– 6 p.m. EST).
Customers that are located in Canada should call 1-855-344-7367.
Quick Problem-Solving Tips
Table 2. Troubleshooting Solutions
Issue Possible Solution
Can’t hear sound or see a picture
No sound or picture
• Check if the power cord is plugged into the AC outlet and if it has electricity.
• Check if you have pressed the [POWER] button on the TV or the [POWER] button on
the remote control.
• Check to see if the Status Light LED Indicator is on. If it is, then there is power to the TV.
I have connected
an external source
to my TV and I get
no picture or sound
• Check to ensure there is a correct output connection on the external source and a
correct input connection on the TV.
• Make sure you selected the correct input mode for the incoming signal.
The picture is
normal but I don’t
hear any sound
• Check the volume settings
• Make sure ‘Mute’ is not ‘On’.
• Check to see if you connected headphones to the TV.
• Check to see that the Audio output is connected to your AV receiver. If it is, then be sure
the AVR is powered ‘On’ and set to the correct input.
• If you are using a cable or satellite Set Top Box, then check if ‘Mute’ is set to ‘On’.
Channels
I cannot find a
channel
From the Home panel, go to Settings > TV Settings > Scan Channels
Remote Control
I am unable to
use the Air Mouse
or Voice Search
feature
• Make sure that there are batteries in the remote.
• Make sure that the Bluetooth remote is paired with the TV.
Parental Control
Cannot remember
my password that I
created for Parental
Control
You have two options:
• Do a ‘factory reset’ by pressing the [Home] button on your remote. Next go to Settings
> Privacy > Backup and Restore > Factory Reset OR
• Call the Hisense Electronics Consumer Care Center at 1-888-935-8880.
Network Connection
Unable to establish
a Network
Connection
• Make sure the physical connections are correct.
• Make sure the configuration is correct according to your network provider.
Screen Darkness or Brightness
The screen is too
bright or dark
If the colors on your TV are too dark or bright for your preference, then adjust the Picture
settings.