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User’s Manual 9-1
TOSHIBA
Chapter 9
Troubleshooting
TOSHIBA designed the computer for durability. However, should problems occur,
following the procedures in this chapter can help to determine the cause.
All readers should become familiar with this chapter. Knowing what might go
wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the following
guidelines:
n Stop immediately when you recognize a problem exists. Further action may
result in data loss or damage. You may destroy valuable problem related
information that can help solve the problem.
n Observe what is happening. Write down what the system is doing and what
actions you performed immediately before the problem occurred. If you have a
printer attached, print a copy of the screen using PrtSc.
The questions and procedures offered in this chapter are meant as a guide, they
are not denitive problem solving techniques. Many problems can be solved
simply, but a few may require help from your dealer. If you nd you need to consult
your dealer or others, be prepared to describe the problem in as much detail as
possible.