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User’s Manual9-10
Troubleshooting
Recovery Discs
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie at with the label facing
up.
A foreign object in the drawer could block laser light
from reading the CD/DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in Chapter
4, Operating Basics, for details on cleaning.
Problem Procedure
The following message
appears when executing
Recovery Disc Creator.
“The Recovery Disc
Creator can not be
launched because there
is no recovery partition.”
You will see this message if you have previously
chosen to remove the partition and are trying to
create “Recovery Media”. When there is no recovery
partition, the Recovery Disc Creator cannot make
Recovery Media. However, if you have already
created a “Recovery Media”, you can use it to restore
the recovery partition.
Simply follow the instructions in “Restoring the
preinstall software from your creating Recovery
Media” section in this manual. You will be directed
to select “Restore Original Factory Image” from the
drop-down menu. If you have not created “Recovery
Media”, please contact TOSHIBA support for
assistance.
DVD Super Multi Double Layer drive
For more information, refer to Chapter 4, Operating Basics.