Fault Codes
407
027-529 During data transfer via SMB using the Scan to PC service, an unexpected error
has occurred on the SMB server, or an unexpected internal error has occurred
on the machine.
Log in to the server from another computer using the same user name to see if a
file can be written into the same save location on the server. If the problem
persists, it may be an internal error. Contact the Xerox Welcome Center.
027-530 During data transfer via SMB using the Scan to PC service, a file could not be
saved because [Do Not Save] had been selected for [File Name Conflict].
Select any option other than [Do Not Save] for [File Name Conflict].
027-531 During data transfer via SMB using the Scan to PC service, an error occurred
because the filing policy was invalid.
When selecting [Rename New File] in [File Name Conflict], make sure that the
file format is not Multi-Page.
027-532 During data transfer via SMB using the Scan to PC service, an error occurred
when accessing to the NEXTNAME.DAT file.
If [Rename New File] has been selected for [File Name Conflict], check if the
NEXTNAME.DAT file is correct.
027-533 During data transfer via SMB using the Scan to PC service, an internal error
occurred.
Try executing the same operation. If the problem persists, contact the Xerox
Welcome Center.
027-543 The SMB server (NetBIOS) name is invalid.
Check if the name of the SMB server is correct.
027-547 An SMB protocol error occurred. Prohibited characters were detected in the
specified domain name. Check the domain name, and that the correct domain
name is set on the machine. Check the domain using the following procedure:
1. Select [System Settings] > [Connectivity & Network Setup] > [Remote
Server/Directory Service] > [SMB Server Settings] in System Administration
mode.
2. Select the corresponding SMB server and check the domain name.
027-548 An SMB protocol error occurred. Prohibited characters were detected in the
specified user name. Check the user name settings.
027-549 An SMB protocol error occurred. Perform the same operation again. Contact the
Xerox Welcome Center if the problem persists.
027-564 An SMB protocol error occurred. The SMB server could not be found. Check
that the authentication server and the machine can communicate across the
network. For example, check the following:
• Check the network cable connections.
• Check the TCP/IP settings.
• Check the port settings: port 137 (UDP), port 138 (UDP), port 139 (TCP).
027-565 An SMB protocol error occurred. Perform the same operation again. Contact the
Xerox Welcome Center if the problem persists.
027-566 An SMB protocol error occurred. SMB (TCP/IP) is not activated. Using
CentreWare Internet Services, open the [Port Status] page on the [Properties]
tab, and check that TCP/IP for SMB is enabled.
027-569 The SMB (TCP/IP) port is not enabled. Enable the port with CentreWare Internet
Services.
Code Description and Remedy
