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ACCESS
™
WARRANTY
Limited Warranty
Should any Access
™
product become defective in materials or workmanship within 5 years from the date of
purchase, Audio Authority
®
Corporation guarantees to the original purchaser that it will replace the defec-
tive product at no cost. This warranty is not applicable for products which, in our opinion, have been
damaged, altered, abused, misused, or improperly installed.
Warranty Service Procedures
If you suspect a product defect, contact the Audio Authority
®
Technical Service Department by calling
800/322-8346 or 859/233-4599 for assistance in verifying the problem. If a defect is found, a replacement
product will be shipped immediately, prepaid via UPS or FedEx Ground, on a defect-exchange basis and a
Return Authorization number will be issued for the defective product. At the time of shipment, the replace-
ment product is invoiced to the customer, secured via a bank card, and later credited in full upon inspection
of the defective product. A bank card sales draft is executed for the cost of the replacement product and held
for 14 days to allow the customer time to return the defective product. If the defective product is not re-
ceived within 14 days, the bank card sales draft is deposited. All returns for credit must be freight prepaid.
Alternatively, if the customer has previously established open account terms, the invoice amount can be
charged to his account and later cleared with a corresponding credit memo upon receipt and inspection of
the defective product. Similarly, the defect-exchange transaction may be handled by COD, in which case
Audio Authority
®
will issue a refund check upon inspection of the defective return.
Alternate methods of return shipping (UPS Red, Federal Express, DHL, etc.) are available, but at the
customer’s expense.
Defects Within the First 30 Days
Replacements for products found defective within the first 30 days from date of sale, will be shipped via
overnight courier, freight paid by Audio Authority.
®
Out of Warranty Service
Products not within the terms of the Access
™
Warranty may be returned to our factory, freight prepaid, for
repair at a labor rate of $35/hour (1 hour minimum) plus parts and return freight. Repairs are normally
shipped within 2 working days via UPS or FedEx Ground unless requested otherwise. Payment for repairs
is made via bank card or COD unless other arrangements are requested and approved.
Alternatively, out-of-warranty repairs may be accomplished on a defect exchange basis. The customer will
be invoiced, per the terms above, at the current dealer cost for the replacement product. When the defective
product is returned and inspected, a partial refund or credit will be issued based on its condition and the
repair costs.
For future reference, please record below:
Date of Purchase: ___/___/___ Invoice No: __________________