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197
Symptom Cause/Solution Page
When the HDMI
ZONE4 function is
used, Dolby TrueHD/
DTS HD Master
Audio/Dolby Digital/
DTS cannot be
played back in MAIN
ZONE.
•Make sure that “HDMI Audio Out” in the menu is set to “AVR”.
When a same input source is selected for MAIN ZONE and
ZONE4, set the
ZONE4 ON/OFF button to “OFF”, or change the
input source for ZONE4 to an input source that is different from
the one for MAIN ZONE.
129
When the HDMI
ZONE4 function is
used, no video or
audio is output to TV
in ZONE4.
•Make sure that the power is on for ZONE4.
•Check the input source for ZONE4.
•Check the output settings (resolution/audio format) for the input
device.
•The HDMI 7 / MHL connector on the front panel does not support
the HDMI ZONE4 function.
•For ZONE4, playback is only possible when the input signals are
HDMI signals.
113
113
–
–
–
When playing back
the input device just
to use the HDMI
ZONE4 function, the
TV used for MAIN
ZONE is turned on.
•“HDMI Control” in the menu is set to “On”. When using the
HDMI ZONE4 function, set “HDMI Control” in the menu to “Off”.
102, 130
GVideoH
Symptom Cause/Solution Page
No picture appears. •Check the connection between the video output terminal of this
unit and the input terminal of the TV.
•Match the input settings to the input terminal of the TV connected
to this unit.
11, 16
–
GAudioH
Symptom Cause/Solution Page
Audio is not output. •Check the connections for all devices.
•Check the speaker connections and configurations.
•Check whether the audio device power is turned on.
•Adjust the master volume.
•Cancel the mute mode.
•Check the connection with the playback device and select the
proper input source.
•Match the input mode and the terminal assigned to be the digital
input terminal.
•Disconnect the headphones. No sound is output from the
speakers when headphones are connected.
11,12,13,16,
17,18,19,20,
21,22,23,25,
26,27,28,29,
30,31
94,95,96,
97,98,111
–
42, 113
42, 113
41, 113
138
171
The volume does not
increase.
•The maximum volume is set too low. Set the maximum volume
using “Limit”on the menu.
•Power for external devices connected to the output connectors
of the unit may not be turned on. Check the power of connected
external devices.
124
–
No sound is
produced from
surround speaker.
•Check if the surround speakers are connected to the SURROUND
terminals.
–
No sound is
produced from
surround back
speaker.
•Check if “Assign Mode” is set appropriately in order to output
audio from the surround back speakers.
•Set “Speaker Config.” – “Surr.Back” on the menu to something
other than “None”.
•Set the sound mode to something other than “STEREO” and
“VIRTUAL”.
141
142
84
No sound is
produced from front
height speaker.
•Set “Speaker Config.” – “Front Height” on the menu to something
other than “None”.
142
No sound is
produced from front
wide speaker.
•Set “Speaker Config.” – “Front Wide” on the menu to something
other than “None”.
142
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