Filter
Top Products
HUAWEI VP9050 Executive Video Terminal
User Guide
13 Maintenance and Troubleshooting
Issue 03 (2011-12-10) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd
91
Remote Control Test
Test keys on the remote control to check whether they function properly. If some of the keys
are checked, the Remote Control Test screen can be exited by pressing and holding the
on the remote control.
After all keys have been tested, the Remote Control Test screen is exited automatically.
13.4 Troubleshooting
This section describes common problems encountered when using the terminal and describes
their relevant solutions.
To use certain solutions described in this section, access the Settings and Diagnostics screens.
If you have set an administrator password and encrypted the Diagnostics screen according to
section 10.1 "Setting the Administrator Password", you must enter the administrator password
to access the Settings and Diagnostics screens.
Web Interface
Table 13-6 describes the troubleshooting methods for problems arising on the web interface.
Table 13-6 Troubleshooting methods for the problems arising on the web interface
Problem Possible Cause Solution
A message
indicating that the
terminal failed to
connect to the
Internet or failed to
download images is
displayed on the
web interface.
The latest patches of the
operating system or Internet
Explorer are not installed.
Install the latest patches of the
operating system and Internet
Explorer.
The security level of Internet
Explorer is too high or the IP
address of the terminal has not
been added to the list of
trusted sites.
From the Internet Explorer menu
bar, choose Tools > Internet
Options.
On the Security tab, click
Trusted sites. Then click Sites
to display the Trusted sites
dialog box.
In Add this Web site to the
zone, enter the IP address of the
terminal, and then click Add.
Click OK to save the settings.
The button text of
the web interface is
not displayed
completely.
Internet Explorer is set to
ignore font styles specified on
Web pages. Therefore, the
font specified by the terminal
is invalid and the button text
of the web interface is not
displayed completely.
From the Internet Explorer menu
bar, choose Tools > Internet
Options.
On the General tab, click
Accessibility.
In the Accessibility dialog box,
clear all the check boxes.
Click OK to save the settings.