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HUAWEI VP9050 Executive Video Terminal
User Guide
13 Maintenance and Troubleshooting
Issue 03 (2011-12-10) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd
100
Problem Possible Cause Solution
Multiple conferences are
currently being held and the
videoconferencing system
cannot provide sufficient port
resources.
If the port resources are
insufficient, wait until the
resources are available or reduce
the number of sites attending the
conference and then add sites as
required after the conference is
initiated successfully.
Conference Control
Table 13-11 describes the troubleshooting of common problems arising relating to conference
control.
Table 13-11 Troubleshooting of common problems arising relating to conference control
Problem Possible Cause Solution
After the local site
joins a conference,
the View Site
function cannot be
used to view another
site.
A site in the conference is
being broadcast. In this case,
all the sites (except for the
chair site and the broadcasting
site) must view the
broadcasting site.
Contact and ask the chair site to
stop broadcasting the site.
The chair site has performed
the Give Floor operation. In
this case, a non-chair site
cannot view other sites.
Contact and ask the chair site to
perform the Discussion operation.
The chair site has performed
the Voice Activation
operation.
Contact and ask the chair site to
disable the voice activation
function.
No video is sent from the site
to be viewed.
Contact and ask the relevant site
administrator to troubleshoot the
site video.
The View Site function is
restricted on the RM.
Contact the administrator of the
videoconferencing system.
Restoring Default Settings
You can use the Restore Default function to restore the default settings of the software.
This function does not affect the information saved in the address book.
To restore the default settings:
Select from the home screen, choose Settings > Installation > Restore Default. In the
displayed dialog box, enter the serial number of the terminal, and then select OK.