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Polycom Digital Signage Administrator Guide Remote Player Management Console
54 Polycom, Inc.
— Missing audio: This alarm condition occurs when the agent is not able
to obtain any audio output from the Player. This usually indicates a
problem with the Player. (Note that Enable Audio Monitoring must
be checked for this condition to trigger an alarm.)
— Missing heartbeat: The Player regularly updates a timestamp file (the
"heartbeat") that is checked by the Agent. This alarm condition occurs
when the heartbeat has not been updated by the Player in the specified
interval. This usually indicates a problem with the Player; however,
for very graphics-intensive templates or on lower-end Player systems,
you may need to lengthen this interval to eliminate false alarms
caused by the Player simply being overloaded.
• Click OK to apply your changes and close the dialog box.
• Click Cancel to discard your changes.
• Click Apply to apply your changes but leave the dialog box open.
• Click Apply To… to apply your changes to multiple Player systems.
Clicking Apply To… will bring up a new dialog with a tree view of the
Player network. Select Players to receive these changes by checking the
check box next to each Player's name.
Edit Config
This is used for advanced trouble-shooting. Please do not modify these
settings without direction from Polycom Support.
Restart Polycom Player
Click this if you wish to restart Player(s) in your network. If the Player does
not have Load previous playlist selected, you will have to manually load a
playlist using the Playlist Load functionality found in the toolbar. Alternately
you could publish a playlist to the Player(s) using the Publish Content
functionality, found in the main application window.
Playlist
This feature scans available playlists on the Player hard disk and conveniently
lets you select one to load.
Command
Choose one of the commands that appears in the drop-down list to perform
common tasks, such as clearing the screens. Please see Appendix A: Player
Commands on page 167 for a list of commands.