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Installation Manual for DiBos Video System
A5/11–2004610–4.998.137.176 – 130 –
8 Fault Indication/Correction
This section contains notes on faults that may occur when first starting up or during
operation.
If you cannot determine the cause of the fault, please contact ”Product Service
Video” of the video system manufacturer.
Fault Possible Cause Remedy
Next to the symbols for the
grabber’s inputs and out-
puts, a “?” appears.
The grabber driver has not
started, the grabber card or
the signal connector is
faulty.
Restart the driver, replace
the grabber card or check
the signal connector.
All SecSys inputs are lon-
ger than 10 s in alarm
state.
Interface malfunction with
SecSys.
Correct interface malfunc-
tion.
Message ”Hardlock not
found”
Hardlock (dongle) missing
or feature is not enabled.
Insert hardlock or add fea-
ture.
Fault indicator, error mes-
sage
– Video signal of a camera
missing
–
– Check video signal
– Alarm memory (tee–off)
is full
–
– Manually delete alarm
images
– Hard disk is full – 50 MB or more not avail-
able on any drive
– Connect external hard
disks or check program-
ming
– Images cannot be writ-
ten
– Images are written in too
many archives
– Adjust Recording
Software feature is not
functioning
Check that the hardlock
has been enabled
Enable hardlock is visible
in the ”?” –> ”About” menu
The external hard disks are
t bi dt td b th
– Terminator missing – Insert terminator
not being detected by the
system
– The hard disk ID has
been assigned twice
– Assign the hard disk IDs
in ascending order
– The hard disks are not
formatted
– Use the hard disk man-
ager to format the hard
disks in NTFS.
No ISDN connection
– The connection pass-
word of the transmitter
and the receiver are not
the same
– Check the connection
password
– Incorrect protocol set – Select the correct proto-
col (EURO–ISDN) via an
ISDN–PCI Setup.