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20 DL-V3 User Manual Rev 3
Customer Service
Customer Service
OEMV FIRMWARE UPGRADES
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one
model to a higher level model type. When available, upgrades may be purchased at a price, which is
the difference between the two model types on the current NovAtel GPS Price List plus a nominal
service charge.
WINLOAD
Please refer to the OEMV Family Installation and Operation User Manual for instructions on how to
use the WinLoad program to upgrade your PDC, PIC or OEMV-3 card.
CONTACT INFORMATION
Model upgrades are accomplished through NovAtel authorized dealers.
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the
problem is not resolved, contact NovAtel Inc. directly using one of the following methods:
Call the NovAtel GPS Hotline at 1-800-NOVATEL (U.S. & Canada), or 403-295-4900 (international)
Fax: 403-295-4901
E-mail: support@novatel.com
Website: http://www.novatel.com
Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5
Before contacting NovAtel Customer Service regarding software concerns, please do the
following:
1. Issue a FRESET command
2. Log the following data to a file on your PC/laptop for 30 minutes
RXSTATUSB once
RAWEPHEMB onchanged
RANGEB ontime 1
BESTPOSB ontime 1
RXCONFIGA once
VERSIONB once
3. Send the file containing the logs to NovAtel Customer Service, using either the NovAtel ftp
site at ftp://ftp.novatel.com/incoming or the support@novatel.com e-mail address.